Performance Indicators
All
providers need to complete PI returns – they provide
us with a picture of a service, and will be used, along with
other information, as part of the review and monitoring process.
Workbooks
are to be completed and returned to the Supporting People
Team quarterly. The dates for these quarterly reporting periods
are in the table below.
Reporting Period Starts |
Reporting Period Ends |
Workbooks
to be Submitted by |
Period 1
7th April 2008 |
6th July 2008 |
21st
July 2008 |
Period 2
7th July
2008 |
5th
October 2008 |
20th
October 2008 |
Period
3
6th October 2008 |
4th
January 2009 |
19th January 2009 |
Period 4
5th January 2009 |
5th April 2009
|
20th
April
2009 |
|
 |
|
The workbook collects
both Key Performance Indicators (KPIs) and Service Performance Indicators
(SPIs). The KPIs involve aggregating data on performance, and the
SPIs are indicators, which focus on the performance of individual
services.
It should be remembered that PI’s are just that, they are
“indicators” of how a service is doing and will be treated
as such.
Performance Indicators provide a “snap-shot” of a
service but this will not be interpreted in isolation. Supporting
People Officers who know your services will talk to you, and offer
help and support to achieve the level of service required by Supporting
People.
Remember!
If you are having any
difficulties in completing the workbook, please call us on: 01473
581832 or email us at: supporting.people.admin@socserv.suffolkcc.gov.uk
Click on the links below
to download the PI workbook and guidance notes.
|
